These Terms and Conditions ("Terms") govern your access to and use of the NYC Keepers LLC website (ny-keepers.com) and any purchases made through it. By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully before using our site.
NYC Keepers LLC ("NYK", "we", "us", "our") is a limited liability company organized under the laws of the State of New York, United States of America. We operate an e-commerce store selling goalkeeper gloves and related accessories at ny-keepers.com.
By using our website or placing an order, you represent and warrant that:
NYC Keepers reserves the right to refuse service or cancel orders if we have reason to believe eligibility requirements are not met.
You may create an account on our website to access order history, save preferences, and speed up checkout. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
NYC Keepers reserves the right to suspend or terminate your account at any time, with or without notice, if we believe you have violated these Terms, engaged in fraudulent activity, or pose a risk to the security of our platform or other users.
We make every effort to display accurate product descriptions, images, and specifications. However, we do not warrant that product descriptions, colors, images, or other content on our website are completely accurate, complete, or error-free. Product images are for illustrative purposes and may vary slightly from the actual product.
All products are subject to availability. We reserve the right to discontinue any product at any time. If a product becomes unavailable after your order is placed, we will notify you and offer a full refund or alternative product.
Placing an order on our website constitutes an offer to purchase. Your order is accepted and a binding contract is formed only when we send you an order confirmation email. We reserve the right to refuse or cancel any order at our discretion, including orders that appear fraudulent, exceed reasonable quantities, or contain pricing errors.
We accept the following payment methods:
By submitting payment, you represent that you are authorized to use the selected payment method and that the information provided is accurate. All payment processing is handled by our PCI-DSS compliant payment partners. NYC Keepers does not store full credit card numbers.
Orders may be cancelled before they are shipped by contacting us immediately at info@ny-keepers.com. Once an order has been shipped, it cannot be cancelled and must be processed as a return under our Refund & Returns Policy.
Applicable sales tax will be calculated and added to your order at checkout based on your shipping address and applicable state and local tax laws.
We aim to process and ship all orders within 1–3 business days. Delivery times vary by location and carrier. Estimated delivery dates provided at checkout are not guaranteed.
Free shipping is available on qualifying orders within the contiguous United States. Conditions and thresholds for free shipping are displayed at checkout and are subject to change.
Title and risk of loss for products pass to you upon delivery to the carrier. However, in the event of shipping damage or loss, NYC Keepers will replace or refund your order immediately as described in our Refund & Returns Policy.
In accordance with the FTC Mail, Internet, or Telephone Order Merchandise Rule, if we cannot ship your order within the stated timeframe, we will notify you and provide the option to wait for the revised shipment date or cancel for a full refund.
Discount codes issued through our Influencer Program are subject to the specific terms of that program. Misuse, unauthorized redistribution, or abuse of influencer codes may result in immediate code deactivation and account suspension.
Any attempt to exploit, duplicate, or fraudulently use promotional codes or offers is a violation of these Terms and may result in order cancellation and account termination.
All content on this website — including but not limited to logos, brand names, product names, images, text, graphics, videos, and website design — is the property of NYC Keepers LLC or its licensors and is protected by applicable intellectual property laws.
"NY-Keepers™", "NYK™", "Signature Keepers™", and associated logos are trademarks of NYC Keepers LLC, currently pending federal registration with the United States Patent and Trademark Office (USPTO). Unauthorized use of these marks is strictly prohibited.
You may not, without our express written permission:
If you submit reviews, photos, or other content to our website or social media channels tagged with our brand, you grant NYC Keepers LLC a non-exclusive, royalty-free, perpetual license to use, reproduce, and display that content for marketing purposes, with or without attribution.
You agree not to use our website or services for any of the following:
Violation of any of these prohibitions may result in immediate termination of your account and, where applicable, referral to law enforcement authorities.
Our website and its content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to:
This disclaimer does not affect the statutory product warranty described in our Refund & Returns Policy, which covers manufacturing defects for 30 days from purchase.
To the maximum extent permitted by applicable law, NYC Keepers LLC, its officers, directors, employees, agents, and licensors shall not be liable for:
In no event shall our total liability to you exceed the amount paid by you for the specific product or service giving rise to the claim in the 12 months preceding the claim.
You agree to defend, indemnify, and hold harmless NYC Keepers LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses — including reasonable attorneys' fees — arising out of or in any way connected with:
These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.
Any legal action or proceeding arising out of or relating to these Terms or your use of our website shall be brought exclusively in the state or federal courts located in New York County, New York. You consent to the personal jurisdiction of such courts and waive any objection to the venue of such proceedings.
Before filing any formal legal claim, you agree to contact us at info@ny-keepers.com and make a good-faith effort to resolve the dispute informally. Most issues can be resolved quickly through direct communication.
Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our website, you consent to the collection and use of your personal information as described in the Privacy Policy.
NYC Keepers LLC reserves the right to modify these Terms at any time. When we make material changes, we will:
Your continued use of our website after any changes constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using our website.
If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, the remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy and Refund & Returns Policy, constitute the entire agreement between you and NYC Keepers LLC regarding your use of our website and supersede all prior agreements and understandings, whether written or oral.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
NY-KEEPERS (hereinafter, "We," "Us," "Our") is offering a mobile messaging program (the "Program"), which you agree to use and participate in subject to these Mobile Messaging Marketing Program Terms and Conditions (the "Agreement"). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the "Dispute Resolution" section below. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts.
The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrollment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program. By participating in the Program, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent to receive such autodialed or prerecorded marketing mobile messages is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system ("ATDS" or "autodialer"). Message and data rates may apply.
If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.
If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the Program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the User Opt Out process set forth above prior to ending your use of the mobile telephone number. You understand and agree that your agreement to do so is a material part of these terms and conditions. You further agree that, if you discontinue the use of your mobile telephone number without notifying Us of such change, you agree that you will be responsible for all costs (including attorneys' fees) and liabilities incurred by Us, or any party that assists in the delivery of the mobile messages, as a result of claims brought by individual(s) who are later assigned that mobile telephone number. This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our Programs.
Without limiting the scope of the Program, users that opt into the Program can expect to receive messages concerning the marketing and sale of digital and physical products, services, and events.
Message and data rates may apply. The Program involves recurring mobile messages, up to 4 messages per month, and additional mobile messages may be sent periodically based on your interaction with Us.
For support regarding the Program, text "HELP" to the number you received messages from. Opt outs must be submitted in accordance with the procedures set forth above.
The Program will send SMS TMs (terminating messages) if your mobile device does not support MMS messaging.
The Program is offered on an "as-is" basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of Our control. T-Mobile is not liable for delayed or undelivered mobile messages.
You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.
You may not use of engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent's or legal guardian's permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18) and have your parent's or legal guardian's permission to use or engage with the Platform, or are of adult age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction's Applicable Law to use and/or engage with the Platform.
You acknowledge and agree to not send any prohibited content over the Platform. Prohibited content includes:
In the event that there is a dispute, claim, or controversy between you and Us, or between you and NY-KEEPERS, or any other third-party service provider acting on Our behalf to transmit the mobile messages within the scope of the Program, arising out of or relating to federal or state statutory claims, common law claims, this Agreement, or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, such dispute, claim, or controversy will be, to the fullest extent permitted by law, determined by arbitration in Walpole, Massachusetts before one arbitrator.
The parties agree to submit the dispute to binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association ("AAA") then in effect. Except as otherwise provided herein, the arbitrator shall apply the substantive laws of the Federal Judicial Circuit in which NY-KEEPERS's principle place of business is located, without regard to its conflict of laws rules. Within ten (10) calendar days after the arbitration demand is served upon a party, the parties must jointly select an arbitrator with at least five years' experience in that capacity and who has knowledge of and experience with the subject matter of the dispute. If the parties do not agree on an arbitrator within ten (10) calendar days, a party may petition the AAA to appoint an arbitrator, who must satisfy the same experience requirement. In the event of a dispute, the arbitrator shall decide the enforceability and interpretation of this arbitration agreement in accordance with the Federal Arbitration Act ("FAA"). The parties also agree that the AAA's rules governing Emergency Measures of Protection shall apply in lieu of seeking emergency injunctive relief from a court. The decision of the arbitrator shall be final and binding, and no party shall have rights of appeal except for those provided in section 10 of the FAA. Each party shall bear its share of the fees paid for the arbitrator and the administration of the arbitration; however, the arbitrator shall have the power to order one party to pay all or any portion of such fees as part of a well-reasoned decision. The parties agree that the arbitrator shall have the authority to award attorneys' fees only to the extent expressly authorized by statute or contract. The arbitrator shall have no authority to award punitive damages and each party hereby waives any right to seek or recover punitive damages with respect to any dispute resolved by arbitration. The parties agree to arbitrate solely on an individual basis, and this agreement does not permit class arbitration or any claims brought as a plaintiff or class member in any class or representative arbitration proceeding. Except as may be required by law, neither a party nor the arbitrator may disclose the existence, content, or results of any arbitration without the prior written consent of both parties, unless to protect or pursue a legal right. If any term or provision of this Section is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Section or invalidate or render unenforceable such term or provision in any other jurisdiction. If for any reason a dispute proceeds in court rather than in arbitration, the parties hereby waive any right to a jury trial. This arbitration provision shall survive any cancellation or termination of your agreement to participate in any of our Programs.
You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates or improvements of the Program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the Program after any such changes, you accept this Agreement, as modified.
For questions or concerns about these Terms, please contact us:
