NY-KEEPERS Returns and Refund Policy

At NY-KEEPERS, our priority is to ensure you’re 100% satisfied with your purchase. Below, you’ll find our policy on refunds, exchanges, returns, and warranties to make your shopping experience the best it can be.

1. Returns

• Return Period: You may return unused products within 30 days of receiving them.
• Return Conditions: Items must be in their original packaging and show no signs of wear. Customized products (such as gloves with names or numbers) are not eligible for return.
• Return Process: To start a return, please email us at info@ny-keepers.com with your order number and return details.

2. Refunds

• Refund Processing: Once we receive and verify the condition of your return, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.
• Shipping Costs: Shipping costs are non-refundable unless the product has a manufacturing defect.

3. Exchanges

• Product Availability: You may request an exchange for size or model within 30 days of receiving the product.
• Exchange Conditions: Items must be in perfect condition. The shipment of the new item is subject to stock availability.
• Exchange Process: To request an exchange, contact us at info@ny-keepers.com and provide the reason and details of the exchange.

4. Warranties

• Warranty for Manufacturing Defects: Our products are covered for 45 days from the date of purchase against manufacturing defects.
• Latex Wear and Tear: Please note that latex damage due to regular use is not covered by warranty, as latex wear is a natural part of the glove’s usage.
• Warranty Claim Process: If the product has a manufacturing defect, contact our customer service team, providing photos and a description of the issue. We will assist you with the warranty or replacement at no additional cost.

If you have any additional questions regarding our return and warranty policy, don’t hesitate to contact us. We’re here to help!