{"id":9,"date":"2022-11-27T23:58:02","date_gmt":"2022-11-28T04:58:02","guid":{"rendered":"https:\/\/rbg4dkfe3w.onrocket.site\/?page_id=9"},"modified":"2025-08-28T00:40:37","modified_gmt":"2025-08-28T04:40:37","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/ny-keepers.com\/en\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t
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NY-KEEPERS Returns and Refund Policy<\/p>

At NY-KEEPERS, our priority is to ensure you\u2019re 100% satisfied with your purchase. Below, you\u2019ll find our policy on refunds, exchanges, returns, and warranties to make your shopping experience the best it can be.<\/strong><\/p>

1. Returns<\/strong><\/em><\/p>

\u2022 Return Period: You may return unused products within 30 days<\/strong> of receiving them.
\u2022 Return Conditions: Items must be in their original packaging and show no signs of wear. Customized products (such as gloves with names or numbers) are not eligible for return.
\u2022 Return Process: To start a return, please email us at info@ny-keepers.com<\/a> with your order number and return details.<\/p>

2. Refunds<\/strong><\/em><\/p>

\u2022 Refund Processing: Once we receive and verify the condition of your return, we will process your refund within 7-10 business<\/strong> days. Refunds will be issued to the original payment method.
\u2022 Shipping Costs: Shipping costs are non-refundable unless the product has a manufacturing defect.<\/p>

3. Exchanges<\/strong><\/em><\/p>

\u2022 Product Availability: You may request an exchange for size or model within 30 days of receiving the product.
\u2022 Exchange Conditions: Items must be in perfect condition. The shipment of the new item is subject to stock availability.
\u2022 Exchange Process: To request an exchange, contact us at info@ny-keepers.com<\/a> and provide the reason and details of the exchange.<\/p>

4. Warranties<\/strong><\/em><\/p>

\u2022 Warranty for Manufacturing Defects: Our products are covered for 30\u00a0days<\/strong> from the date of purchase against manufacturing defects.
\u2022 Latex Wear and Tear: Please note that latex damage due to regular use is not covered by warranty, as latex wear is a natural part of the glove\u2019s usage.
\u2022 Warranty Claim Process: If the product has a manufacturing defect, contact our customer service team, providing photos and a description of the issue. We will assist you with the warranty or replacement at no additional cost.<\/p>

If you have any additional questions regarding our return and warranty policy, don\u2019t hesitate to contact us. We\u2019re here to help!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

NY-KEEPERS Returns and Refund Policy At NY-KEEPERS, our priority is to ensure you\u2019re 100% satisfied with your purchase. Below, you\u2019ll find our policy on refunds, exchanges, returns, and warranties to make your shopping experience the best it can be. 1. Returns \u2022 Return Period: You may return unused products within 30 days of receiving them.\u2022 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"acf":[],"jetpack_shortlink":"https:\/\/wp.me\/PcsIkJ-9","jetpack-related-posts":[{"id":15458,"url":"https:\/\/ny-keepers.com\/en\/faq\/","url_meta":{"origin":9,"position":0},"title":"FAQ","author":"admin","date":"November 18, 2024","format":false,"excerpt":"FAQ How do I choose the correct goalkeeper glove size?To find your ideal size, measure the width of your palm and check our size chart for an accurate reference. 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